Welcome to VeryWell Casino, operated by Cerberlot N.V. under licence from the Curaçao Gaming Control Board (licence #8048/JAZ2017-001). These Terms and Conditions govern your use of our platform at verywellcasino.me.uk and all related services.
By creating an account or using any of our services, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety. We reserve the right to update these terms at any time, and it is your responsibility to review them periodically. Continued use of our platform after any changes constitutes acceptance of the revised terms.
General Provisions and Definitions
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and Cerberlot N.V. ("the Operator", "we", "us", "our"), the entity operating VeryWell Casino. Cerberlot N.V. is registered and licensed under the laws of Curaçao.
"Services" refers to all gaming activities, promotions, customer support, payment processing and any other features available through our website at verywellcasino.me.uk. "Account" means the personal gaming account registered in your name on our platform.
These Terms apply to all visitors, registered users and players. Any supplementary rules, policies or guidelines published on our website form an integral part of these Terms, including our Privacy Policy, Cookie Policy and Responsible Gambling Policy.
Account Registration and Verification
To use our services, you must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher). You may only register one account per person, per household and per IP address. Multiple accounts are strictly prohibited and will result in immediate closure and forfeiture of balances.
During registration, you must provide accurate, complete and up-to-date personal information, including your full legal name, date of birth, residential address, email address and telephone number. Any false or misleading information may result in account suspension or permanent closure.
We operate a thorough Know Your Customer (KYC) verification process. You may be required to submit valid government-issued photo identification, proof of address dated within the last three months, and proof of payment method ownership. Verification is mandatory for withdrawals exceeding £1,000 and may be requested at any time at our discretion. Failure to complete verification within 30 days of a request may result in account restriction.
Deposits, Withdrawals and Payment Terms
We accept deposits and withdrawals through a variety of payment methods including Visa, Mastercard, PayPal, Skrill, Neteller, Bank Transfer, Bitcoin, Ethereum, Litecoin, Tether and Paysafecard. The minimum deposit amount is £10 and the maximum is £5,000 per transaction. The minimum withdrawal amount is £20.
Withdrawal requests are processed within 24 to 72 hours, subject to successful completion of KYC verification. The maximum withdrawal limit is £5,000 per transaction and £40,000 per calendar month. We reserve the right to process large withdrawals in instalments at our discretion.
All deposits must originate from a payment method registered in the player's own name. We do not accept third-party payments. Withdrawals must be made to the same method used for the most recent deposit where technically feasible. We do not charge fees on most payment methods; however, your payment provider may apply their own charges.
Bonus Terms and Promotional Offers
VeryWell Casino offers a welcome package of up to £1,000 plus 725 Free Spins across your first three deposits: 100% up to £500 + 200 Free Spins on the first deposit, 75% up to £300 + 150 Free Spins on the second deposit, and 50% up to £200 + 375 Free Spins on the third deposit. The minimum qualifying deposit for any bonus is £10.
All bonus funds and free spin winnings are subject to a wagering requirement of x35 before withdrawal. Slot games contribute 100% towards wagering requirements, whilst table games contribute 10%. The maximum bet permitted whilst an active bonus is in play is £5 per spin or round. Bonus funds and associated winnings expire 30 days after activation if wagering requirements have not been met.
The maximum cashout from bonus winnings is capped at x10 of the original bonus amount. We reserve the right to modify, suspend or cancel any promotion at any time without prior notice. Abuse of promotional offers, including but not limited to bonus hunting, irregular play patterns or syndicate play, will result in forfeiture of bonus funds and associated winnings.
Responsible Play and Player Protection
We are committed to promoting responsible gambling and providing a safe gaming environment. We offer a range of self-management tools including deposit limits (daily, weekly, monthly), session time limits, reality check reminders and self-exclusion options ranging from 24 hours to permanent exclusion.
If you believe you may have a gambling problem, we strongly encourage you to use our responsible gambling tools or contact professional support organisations such as GamCare, BeGambleAware or GamStop. Details of these organisations are available on our Responsible Gambling page.
We strictly prohibit underage gambling. Any account found to belong to a person under 18 years of age will be immediately closed and all funds will be returned (excluding winnings from unlawful play). We employ age verification checks during registration and may request additional verification at any time.
Prohibited Activities and Account Suspension
The following activities are strictly prohibited: operating multiple accounts, using automated software or bots, exploiting software bugs or errors, engaging in fraudulent or criminal activity, money laundering, collusion with other players, and using the platform from a restricted jurisdiction.
We reserve the right to suspend, restrict or permanently close any account if we have reasonable grounds to believe that a player has engaged in prohibited activities. In such cases, we may withhold any balance remaining in the account and void any pending withdrawals.
Any attempt to manipulate games, exploit technical vulnerabilities or reverse-engineer our software constitutes a material breach of these Terms and may result in legal action. We employ advanced fraud detection systems and cooperate fully with law enforcement authorities where required.
Limitation of Liability and Disclaimers
Our services are provided on an "as is" and "as available" basis. Whilst we endeavour to maintain uninterrupted access to our platform, we do not guarantee that our services will be free from errors, interruptions or technical issues. We shall not be liable for any losses arising from service downtime, technical malfunctions or force majeure events.
To the maximum extent permitted by applicable law, our total aggregate liability to any player shall not exceed the amount deposited by that player in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, consequential or punitive damages.
You acknowledge that gambling involves inherent financial risk, and you accept full responsibility for any losses incurred through the use of our services. We are not financial advisors and do not provide any guarantees regarding outcomes of any games or wagers.
Dispute Resolution and Governing Law
If you have a complaint or dispute regarding our services, we encourage you to contact our customer support team first at [email protected] or via live chat. We aim to acknowledge all complaints within 24 hours and provide a resolution within 14 business days.
If you are not satisfied with our resolution, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider. Details of our designated ADR provider are available upon request. We are committed to resolving all disputes fairly and transparently.
These Terms shall be governed by and construed in accordance with the laws of Curaçao. Any disputes that cannot be resolved through our internal complaints procedure or ADR may be submitted to the competent courts of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your jurisdiction.
Intellectual Property and Content Ownership
All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, software and compilations, is the property of Cerberlot N.V. or our licensors and is protected by international copyright, trademark and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display or exploit any content from our website without our prior written consent.
The VeryWell Casino name, logo and all related marks are trademarks of Cerberlot N.V. Unauthorised use of any of our trademarks is strictly prohibited and may constitute an infringement of our intellectual property rights.
